Frequently Asked Questions

Most frequent questions and answers

Are parking breach notices enforceable?

Private parking breach notices are enforceable under laws relating to contract and informed consent, and have been successfully upheld in the courts.

How was a contract formed with the driver?

Breach notices are issued on the basis of a contract with the motorist, which is communicated via the signage at the site. The signage sets out the terms and conditions under which a motorist is authorised to park and that a breach notice will be payable if the conditions are broken. We ensure signage is clear, visible and in line with the relevant Code of Practice, to ensure that the driver is bound by the terms and conditions when they are in any of our sites.

Do you operate under any industry related codes of practice?

Enforce iQ works under the framework of the relevant Codes of Practice for both New Zealand and Australia.

How did you obtain my name and address?

You may have provided your details in prior correspondence with Enforce iQ. We also may have obtained your details by order of the applicable court in your relevant state, or via the driver license database which we are authorised to interrogate.

When are the parking rules monitored?

The parking rules, stated in the signage at the site, can be enforced at any time of any day, 365 days of the year.

How do I pay my breach notice?

Please click on the I Have A Breach Notice button in the menu and follow the prompts. You will be taken to a portal where you can securely pay your breach notice. Please ensure you have your breach notice number available as you’ll need to log this into the portal.

Details can also be found on the breach notice.

How do I appeal a breach notice?

Please click on the I Have A Breach Notice button in the menu and follow the prompts. You will be taken to a portal where you can appeal your breach notice. All appeals must be submitted in writing. Enforce iQ will respond to your appeal as quickly as possible. This usually takes 3-5 business days. Once your appeal is logged into our management platform via the website, your breach notice will be placed on hold and there will be no enforcement escalation until the appeal is concluded. Each appeal will be treated professionally and with dignity.

What will happen if I ignore the Breach Notice?

If the breach notice is ignored and no payment is received, you will receive further reminder letters which may incorporate additional administration charges. Action subsequent to this may include a referral to debt recovery or the issuance of court proceedings, both of which will incur further costs. We strongly recommend appealing your Breach Notice to open communication with us about your breach notice, rather than ignoring it.

Details can also be found on the breach notice.